Return Merchandise Authorization (RMA) Policy
If you've ordered the wrong item — wrong model, wrong configuration, wrong quantity, or a duplicate order — we'll help you sort it out. This policy covers returns due to customer error. If your item arrived defective, damaged, or was mis-shipped by us, please see our Warranty Policy instead.
Return Eligibility
To qualify for a return, your item must:
- Have an RMA number issued by Nutkase before you ship it back
- Be unused, in its original, unopened or resealable packaging, with all accessories, manuals, and materials included
- Be in fully resalable condition — no damage, markings, or missing parts
- Be returned within 30 days of the invoice date (unless a different timeframe is noted on your order confirmation)
Nutkase may deny an RMA or reduce the credit issued if a returned item doesn't meet these conditions upon inspection.
Restocking Fee
Approved returns are subject to a 10% restocking fee, deducted from your refund or credit.
Return Shipping
You're responsible for shipping costs to return the item(s) to us; these are not reimbursed. We recommend a trackable, insured shipping method — Nutkase isn't responsible for items lost or damaged on the way back to us.
Example Refund Calculation
| Line Item | Amount |
|---|---|
| Original order total | $1,000.00 |
| Less: 10% restocking fee | ($100.00) |
| Less: return shipping (customer-paid) | Not reimbursed |
| Net credit issued | $900.00 |
How to Request an RMA
- Email orders@mynutkase.com with your order number, the item(s) and quantity, and the reason for return.
- If approved, we'll send you an RMA number and return instructions.
- Pack the item(s) securely in original packaging and mark the RMA number clearly on the outside.
- Ship the item(s) to the address provided, at your own expense.
- Once we receive and inspect the return, we'll process your refund or credit (less the 10% restocking fee) within our standard processing time.
What's Not Eligible
- Items not in original, resalable packaging or condition
- Custom, personalized, or made-to-order products
- Returns without a valid RMA number
- Defective or damaged items (see our Warranty Policy)
- Logo or custom-branded cases — these are final sale and not eligible for return or exchange
This policy may be updated at any time. Questions about a specific order? Reach out to our support team.